General questions and customer service
The quickest starting point for questions about registration, login, how it works, plans, usage and the different STEWARO services.
Contact
How can we help you?
Questions about STEWARO, your concierge or your account? Simply choose the channel that best fits your request. For most questions, WhatsApp is the most direct starting point.
Contact options
Go directly to the right contact.
No unnecessary forwarding: use the channel that makes the most sense for your request.
When a human should take over
For complaints, payment or account problems, or when your request cannot be resolved reliably through automation, you can request personal handling through customer service.
With your consent, a support case with a case number can be created. Immediate live takeover is not promised.
Manage settings directly
The quickest way to manage your concierge, Safety, usage and personal account data is directly in your protected customer area.
Support for another person
If you want to set up STEWARO for parents, grandparents or another supported person, the relatives section guides you through the right starting point.
Reach a solution faster
Which channel fits your request?
Login, security or allowance
Review and manage personal settings directly in the customer area. If there are problems, WhatsApp customer service can help.
Go to customer areaQuestions before registration
You can find services, how it works and frequently asked questions on the website without signing in. For individual questions, you can use WhatsApp.
View frequently asked questionsHow STEWARO handles data and AI
The legal and technical foundations are described transparently on the relevant information pages.
View privacy informationAlready a customer?
Many things can be handled directly.
Concierge settings, Safety features, usage and personal account data are grouped in the customer area. For anything that cannot be resolved there, WhatsApp remains the direct service channel.
Personal and transparent
Your request stays focused on your matter.
Information from a support request is processed to handle that specific matter. Our privacy information explains which data is processed and what rights apply. Privacy policy. STEWARO will respond as quickly as possible when personal handling is required, without promising a fixed response time.
Transparency
AI remains clearly identifiable as AI.
The STEWARO concierge profiles are AI systems, not human employees. Personal contact is described as such only when a human actually takes over.